Name:
Darren Coleman
Job title:
Systems Performance Manager
Organisation:
Anglian Water
Biography:
Darren Coleman is a System Performance Manager at Anglian Water with 25 years’ experience in the Water Industry. He specialises in system optimisation, alarm management and operational practice, applying engineering principles and performance analytics to generate operational insight, deepen system understanding and strengthen resilience. He has also developed targeted alarm management intervention strategies that enhance decision support capability and improve real time operational performance across complex water network environments.
Presentation abstract/summary:
As the water industry undergoes rapid transformation—driven by ageing assets, rising customer expectations, tighter regulatory requirements, digital integration, and increasing operational volatility—the need to understand and apply effective alarm management has never been more critical.
This presentation explores the real here and now examples of change, while firmly focusing on the future to strengthen real time decision making across complex networks. Drawing on practical experience from control room operations and system optimisation, it highlights actionable approaches that improve system understanding, encourage innovation, and enable operational & control room teams to respond more effectively in an increasingly dynamic environment.